MyConstructionBiz.com provides tested and proven strategies and advice to help construction business owners, whether general or specialty contractors building new homes or remodeling, stay out of trouble and make more money.
Home | Join Now | Member Benefits | Contact Us | Search | Member Area

Log-In To The Member Area

Learn What Makes Us Tick

Learn About All Of The 
Benefits of Belonging

Upcoming Live Online
Seminars for Everyone

Visit Our Online Store
For Recommended Products

 DEPARTMENTS
 Business & Finance
 Sales and Marketing
 Employees & Subs
 Contracts
 Estimating & Pricing
 Design
 Technology
 Business Forms
 Success Stories
 Free Content
 Dept Bottom
 Resources
 Live Online Seminars
 Recorded Seminars
 Surveys
 Members Blog
 Member Specials
 Article Index
 Help
 Resources Bottom
 Private Bootcamps
 Estimating Bootcamp
 Estimating Forum
 Priv Bootcamp Bottom
Get Involved In Our Discussion Forum

Recent Forum Posts
• Service Work
• Estimating Software
• Sample marketing phrases or actual materials
• Offering a free home evaluation
• Pre-Qualify Clients Before Estimating
• Getting paid for estimating
• Hunting Season
• Estimating Problems
• Finding work
• Slow or No Show
• Passing Insurance Costs to Owners
• Big Rocks
• We're Going Live on July 10 - Join Us
Search Discussion

Home | Client Issues
 

Client Issues

To run a successful construction-related business, you need the people skills necessary to work with clients. It isn't easy. Almost daily you are confronted with difficult situations that you need to work through to satisfy your client and protect your business at the same time.

Our experts present approaches that focus on the important client relationship. A successful construction-related business is based on relationships and personal connections. Our goal is to provide ideas you can use to handle these relationships while building a loyal client base.


Customer Games with your Money
Michael Stone
That lack of respect is generated by the business practices of many in construction who run their business as a hobby. Unfortunately, everyone gets painted with the same brush, and it allows some clients to believe they don't have to pay. Don't get caught in this, read further for excellent Contractual advice. . . . keep reading
What Do You Do When Your Customers Fight?
Michael Stone
You are on a sales call. The owner and spouse are describing their new home or remodel. One makes a remark that doesn't sit well. The other responds with a barb or other put down. One bit of sarcasm l . . . keep reading
What Do You Do When a Customer Wants "A Bid Today"?
Michael Stone
Every once in a while, your phone will ring and some well meaning but uninformed soul will tell you they want "a bid today"! What do you do? Most contractors will respond one of two ways . . . keep reading
"We Want To Furnish Our Own Materials"
Michael Stone
"We'll furnish the bathroom fixtures," your new customer states as you sit down to talk. Yesterday you heard, "My friend is a lumber broker, he'll get me the materials you need to frame our . . . keep reading
My Customer Refuses To Pay Until I Do Additional Work That Is Not In The Contract. What Do I Do?
Michael Stone
Fortunately, this does not happen very often, but when it does it is a gut-wrenching experience. (By the way, this is usually considered blackmail. Why isn't it called that in construction?) . . . keep reading

My Customer Claims I'm Overcharging and Won't Make the Final Payment
Michael Stone
We had a call from a contractor on the East side of the country. An owner told him that he was overcharging for his work and they were not going to make the final payment. What causes ou . . . keep reading
How Do You Handle "We Want To Do Some Of The Work Ourselves"?
Michael Stone
"We want to do some of the work ourselves." Does this statement fill you with dread? Most of us have had a potential customer say that. But, should you let a customer work on their jobs while you and your company are doing the work? . . . keep reading
How Do You Get the Customer to Make Their "Selections" Before You Write the Contract?
Michael Stone
Make the selection process as easy for your customers as you can. Taking time to review the list and tell your customer what you think will work best on their job also helps. The process of getting your customers to make selections before you write your contract is a safety net for you and your company. . . . keep reading
Dealing with Interruptions
Michael Stone
How do you deal with the individual who keeps interrupting? This is very irritating. Interrupters can't wait until you're done with your sentence. They just plain interrupt. If y . . . keep reading