Customer Games with your Money
Michael Stone
That lack of respect is generated by the business practices of many in construction who run their business as a hobby. Unfortunately, everyone gets painted with the same brush, and it allows some clients to believe they don't have to pay. Don't get caught in this, read further for excellent Contractual advice. . . . keep reading
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What Do You Do When Your Customers Fight?
Michael Stone
You are on a sales call. The owner and spouse are describing their new home or remodel. One makes a remark that doesn't sit well. The other responds with a barb or other put down. One bit of sarcasm l . . . keep reading
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"We Want To Furnish Our Own Materials"
Michael Stone
"We'll furnish the bathroom fixtures," your new customer states as you sit down to talk. Yesterday you heard, "My friend is a lumber broker, he'll get me the materials you need to frame our . . . keep reading
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Dealing with Interruptions
Michael Stone
How do you deal with the individual who keeps interrupting? This is very irritating. Interrupters can't wait until you're done with your sentence. They just plain interrupt. If y . . . keep reading
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